Privacy Policy

When you request a quote, system review, service, parts, training or other assistance, we may collect your name, organization, job title, email address, telephone number, application details, project requirements and any messages or files you submit.

Provide only information you are authorized to share. Do not submit passwords, payment details, sensitive personal information, patient information, or confidential research and proprietary documents through chat. Contact PPT to arrange an appropriate way to share sensitive project material.

Our hosting and connected services may process information such as IP address, browser and device information, requested pages, referring pages and request times to deliver and protect the website.

Inquiry forms can include the form page, referring page, landing page and campaign parameters (UTM values) so we can understand the source and context of a request. Browser storage supports this attribution and Osmo conversation continuity. See our Cookie Policy.

Osmo is an automated assistant, not a person. When you use it, your messages and relevant conversation history are processed to generate responses. Osmo can receive the public website page you are viewing to provide context; the website removes query strings and fragments from that page address before sharing it with Osmo.

Osmo uses third-party services, including OpenAI for AI processing and Supabase for conversation and lead storage. Messages, generated responses and contact details you choose to provide may be stored and reviewed by authorized PPT personnel to respond to requests, support follow-up and review the assistant's operation.

A browser-stored session credential helps restore your conversation on return visits. Closing the chat panel or clearing browser storage does not delete records already held by PPT or its service providers. You can browse the website and contact PPT without using Osmo.

AI responses can be incomplete or incorrect. Confirm technical, safety, compliance, pricing and system-selection information directly with PPT before acting on it.

• Respond to inquiries, prepare quotes and review application or facility requirements.
• Arrange sales, service, parts, training and project follow-up.
• Operate Osmo and provide continuity for conversations.
• Improve website content, usability and service quality.
• Protect the website and connected services, maintain business records and meet legal obligations.

We do not sell your personal information. We share information with providers that support website hosting, form delivery, AI processing, data storage, business communications and customer relationship management, as needed for those services.

Configured inquiry forms may use Formspree or PPT's form-processing endpoints. Inquiry details may be sent to PPT's sales or service team and stored in business systems such as Insightly to manage follow-up. The processing path depends on the form and its configuration.

We may also disclose information when required by law or to protect rights, property or safety. External websites and embedded services have their own privacy practices. Training videos use YouTube's privacy-enhanced embed domain; loading or playing them can still involve data processing by Google/YouTube.

PPT's existing website policy identifies Google Analytics and Microsoft Clarity as possible analytics services. The rebuilt website currently does not load Google Analytics, Google Tag Manager or Microsoft Clarity tracking scripts. Campaign details attached to inquiry forms are separate from those analytics services.

If analytics or session-recording services are enabled, this policy and the Cookie Policy will need to reflect the services and privacy choices provided at that time.

We retain personal information for as long as reasonably necessary to respond to requests, maintain business records, support services and meet legal obligations. Different records and service providers may have different retention periods; a chat session's expiration is not a promise that its stored conversation has been deleted.

We take reasonable administrative, technical and organizational steps to protect information. No internet transmission or storage system is completely secure.

Contact sales@ppttech.com to request access to information you submitted, correct inaccurate information, request deletion where applicable, or opt out of future marketing communications. Available rights depend on applicable law, and we may need to verify your identity before responding.

Include enough context to locate the inquiry or conversation, such as the email address used and an approximate date. Do not email passwords or sensitive identity documents. You can also manage browser storage as described in the Cookie Policy.

This website is intended for business and general informational use and is not directed to children under 13. We do not knowingly collect personal information from children. Contact us if you believe a child has provided personal information.

We may update this policy as website features and information practices change. Revisions will be posted here with an updated date.