Recurring inspection & upkeep
Plan inspections, component maintenance, and sanitization around your system’s condition and operating requirements.
Keep your water system performing the way it should.
Preventive maintenance, service agreements, full-system sanitization, and technical support for high-purity water equipment. Get a one-time service visit or put ongoing maintenance in place.
Need emergency system support?
For urgent water or solvent system issues, call PPT. If your service agreement includes after-hours support, use the emergency contact instructions in your agreement.
What do you need help with?
Service agreements & maintenance
Put ongoing maintenance in place or arrange a one-time service visit.
View maintenance optionsSystem sanitization
Plan sanitization for your equipment, storage, and distribution loop.
View sanitization servicesChange service providers
Start with a health assessment and a plan for taking over your system’s maintenance.
Review a service transitionTroubleshooting & parts
Get help with performance changes, alarms, and replacement components.
Get troubleshooting help
Water system service
Preventive maintenance for your whole system
PPT maintains high-purity water equipment from pretreatment and RO/DI to storage and distribution. Planned work addresses component wear, fouling, microbial growth, and control drift.
Routine inspections & maintenance
Maintenance covers filters, membranes, UV lamps, DI tanks and polishers, storage, and distribution piping. Inspections and condition checks help track wear, fouling, and performance changes.
Intervals depend on your equipment, feedwater, use, and operational requirements. Documented performance checks and maintenance reports record system condition and previous work.
Storage & full-system sanitization
Plan sanitization across the water path, from pretreatment and RO through tanks, distribution, and use points. Dead legs and incomplete loop coverage can leave contamination unresolved.
The procedure must account for membranes, seals, sensors, and piping materials. PPT plans the scope, access, shutdown requirements, and schedule around your system and facility.
Request SanitizationOngoing maintenance
Service plans for your water system
A service agreement puts recurring inspection and upkeep on the schedule. Review the planned work, scheduling arrangements and maintenance records below.
A planned service schedule
Coordinate routine work with your facility and a service manager. The scope and scheduling arrangements are defined in your agreement.
Maintenance records & history
Documented checks and service reports keep previous work, equipment condition, and performance trends available for the next visit.
Troubleshooting & system performance
Describe what has changed from normal operation. Readings, photos, and the timing of the problem help PPT review what needs attention.
Reduced output or slower recovery
Tell us how production or tank recovery differs from normal, when it started, and whether demand or feedwater has changed.
Quality changes or unexpected readings
Share the reading or test result, units, sample location, and your required quality. Include recent maintenance or consumable changes.
Recurring alarms, leaks, or control issues
Send the exact alarm or a photo, where the issue occurs, and what happened before it began. Include any previous repairs.
Parts & consumables
For filters, membranes, UV lamps, sensors, valves, or other components, send the manufacturer, model, and serial number if known. A label photo and any existing part number help identify what you have.
PPT can review the part required and availability for your specific system.
Water equipment from another manufacturer?
Limited OEM support, difficult-to-source parts or recurring faults can leave you unsure what to do next. PPT can review your installed water equipment and maintenance needs before you commit to another repair.
Share the manufacturer, model, condition and available service records. PPT confirms whether support is possible for your system and discusses the work needed, whether that means a service visit, a maintenance agreement or a broader equipment review.
When your system may need more than service
Repeated repairs, rising maintenance effort, difficult-to-source parts, or changed demand and quality requirements may call for a broader review. Compare service with an upgrade or replacement when capacity or supportability is becoming a concern.
Service questions & resources
Water service questions
Do you service water systems not originally supplied by PPT?
Yes. PPT services and maintains high-purity water equipment supplied by other manufacturers. Share your equipment details so the team can confirm the scope for your system.
How often should preventive maintenance be performed?
There is no single interval for every system. The schedule depends on design, usage, and feedwater quality, and is planned around how your equipment operates.
Is 24/7 emergency support included?
24/7 emergency support is available to customers whose PPT Service Agreement includes those terms. Check your agreement for the coverage and contact arrangements that apply.
Do you offer one-time service visits or only contracts?
One-time service visits are available. A service agreement adds planned maintenance and ongoing coverage, with priority access according to its terms.
Can you evaluate the condition of an existing system?
Yes. PPT offers system health assessments to identify condition and performance concerns, review risks, and recommend next steps.
Guides & service information
Water service brochure
Existing PPT water service information. Confirm current service terms with PPT.
Open brochure (PDF)Service contract brochure
Existing PPT service agreement information. Confirm current scope and terms with PPT.
Open brochure (PDF)How to size a lab water purification system
Review demand, storage, recovery, and distribution when your water use changes.
Read sizing guideWater purity standards explained
Reference information on water purity grades and application requirements.
Read purity guideWater quality concerns
Read about symptoms that can affect purity and system performance.
Read quality articleMaintenance or an upgrade?
Review recurring problems, changing demand, and maintenance concerns.
Read maintenance articleRequest water service
Tell us what you need help with. Share what you know; partial information is okay.
If available, include your model, photos, alarms or readings, service history, recent changes, and parts concerns.
Prefer to send us an email instead?
service@ppttech.com